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If you lose your Blizzard Authenticator, you will need to contact Blizzard’s billing and account services team for assistance. Our representatives will be able to assist you with regaining account access by verifying certain secure information with you.
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No, the Blizzard Authenticator is only there as an optional measure to augment account security. It does not replace standard security measures. You will still be asked to enter the account name and password when logging into the game or Account Management, and should not share that or your secret question information with others.
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After you enter the account name and password, you’ll be prompted to provide the digital code from your Blizzard Authenticator. You must press the button on your Authenticator and enter the code it displays to complete your login.
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